Where your data goes, in plain English.

Storage: Call recordings and transcripts are stored by our voice platform provider; summaries are held in our own database.

Retention: 90 days, with deletion on request.

Habitaly's clients and their callers are UK-based; Habitaly itself operates from Nairobi, Kenya. Where personal data moves outside the UK/EEA as part of running the service, that transfer relies on appropriate safeguards such as Standard Contractual Clauses — see the Privacy Policy for the full legal basis.

Sub-processors: Vapi (voice platform), Deepgram (speech-to-text), Anthropic (language model), ElevenLabs (voice), Supabase (database) and Vercel (hosting).

Callers are told they're speaking to an AI assistant, not a person.

For legal, clinical and care settings, the agent handles intake, messages and booking only — it never gives legal or medical advice. Your business stays in control of what the agent says: it runs your script, not a generic one.