Agent shop — live on our own stack
Runs your front line. Shows you what's leaking.
Built on real infrastructure
Quick answer
What is Habitaly?
Habitaly is an agent shop based in Nairobi, Kenya, building voice, WhatsApp and ops agents for UK service businesses — heating and plumbing, aesthetics clinics, immigration firms and domiciliary care. Every agent writes to one customer record, so a business can see not just that a call was answered, but where enquiries are actually converting to revenue.
An illustrative flow, not real client data — this is how a single enquiry moves through the stack today.
- 09:14:02BOOKEDCall answered by Mia — booking intent captured
- 09:14:31SENTWhatsApp sends the booking link, same thread
- 09:15:47LOGGEDBooking and payment logged to the same record
- 17:00:00FLAGGEDOps digest flags: no rebooking sent — follow up
Call Mia or chat with her. On voice, pick the trade and she switches persona before you hear a word.
Try: "My boiler's stopped working, can someone come today?" · "Do you do annual boiler services?" · "What's your call-out charge?"
AI-generated replies. Nothing is stored. Don't share personal details here.
Answer
Never miss a call
300 minutes included (~100–150 calls, based on 2–3 minute calls)
Overage: £0.30/min
- Answers 24/7 on your number, in your script
- Handles the FAQs you get every day
- Takes messages and transfers to a human when needed
Recommended
Book
Calls become booked appointments
500 minutes included (~170–250 calls, based on 2–3 minute calls)
Overage: £0.30/min
- Everything in Answer
- Booking into Google Calendar or Outlook 365 (coming soon)
- WhatsApp/SMS booking confirmations (coming soon)
Custom
Your systems and regulated intake
800 minutes included (~270–400 calls, based on 2–3 minute calls)
Overage: £0.25/min
- Everything in Book
- Integration with your CRM or practice/job-management system
- Regulated intake flows for legal, clinical and care settings
What does "agent shop" actually mean?+
We build the voice, WhatsApp and ops agents that run your front line, and connect them into one customer record — so you can see where enquiries are actually going, not just that the phone got answered.
Do I need all three agents, or can I start with one?+
Start with voice. Add customer-facing and ops-facing agents once you can see where the gaps actually are.
Will it sound like a robot?+
It runs on your script in a natural voice, and callers are told they're speaking with an assistant. Most conversations finish without needing a person.
Which industries do you work with?+
Heating and plumbing, aesthetics clinics, immigration firms, and domiciliary care, currently in the UK.
Tell us what your business does.
We'll come back with something specific — usually within a few hours.