Who's behind this

Hi, I'm Kongo. I build the agents, and I run them on my own business first.

I've spent my career around fintech, e-commerce and digital marketplaces: analysis alongside a World Bank & IFC senior consultant and product work at a Kenyan smartphone-financing marketplace.

Founder photo coming soon

Why Habitaly

Most of my career has been spent around marketplaces, fintech and e-commerce, looking at where customers come in and where they quietly drop out. The pattern is rarely the product. It's the gap between an enquiry arriving and someone acting on it.

Habitaly closes that gap for UK service businesses: voice, WhatsApp and ops agents that write to one customer record, so you can see what came in, what converted and what fell through. I treat the phone line as infrastructure to be designed, not a feature to be bolted on.

Background

Now
Founder, Habitaly
Designing and running voice, WhatsApp and ops agents for UK service businesses, from Nairobi.
2023 – 2024
Product Associate, Mophones
Smartphone financing marketplace. Set up GTM and GA4 lead attribution, helped build and maintain a WhatsApp chatbot, and built CPA and CPL performance dashboards.
2021 – 2023
Business Analyst, World Bank & IFC
Worked alongside a senior consultant on multi-country digital transformation: marketplace business models and financial models for asset marketplaces in Zambia, Ethiopia and Jamaica, plus e-commerce training for SMEs in the Middle East.
2022
Junior Business Analyst, Sameer Africa
Digital transformation strategy and a three-year financial forecast for a listed distributor, presented to the board.
2020
Digital Marketing Intern, Upesi Money Transfer
Competitor and customer-acquisition research for an African remittance company.
2017 – 2019
Founder, Made By Africa
Ran a Shopify store selling African-made clothing to the diaspora, with over $4,000 in sales and tracked ad campaigns end to end.

Education

Bachelor of Commerce, Economics, University of Western Australia

Working with me

One person, no hand-offs

Habitaly is a solo operation. You deal directly with the person who builds and maintains your agents, not a support queue.

Nairobi, in your working day

Built and run from Nairobi, 2 to 3 hours ahead of the UK, so the working day covers UK business hours start to finish.

Always on, even when I'm not

The agents run 24/7 whether or not I'm at a desk. For anything that needs a person, like a config change or an account question, I reply within a few hours during UK business hours.

Tell me what your business does.